Mayim Farm

Farm Policies & Legal Notices

mayimfarm.com | Opp, Alabama | info@mayimfarm.com

Last Updated: February 2026

Shipping Policy

Processing & Dispatch

We ship all orders via USPS from our farm in Opp, Alabama. Orders are processed and dispatched Monday through Saturday. Most orders ship the next business day after payment is received. During peak seasons or high-volume periods, processing may take up to 2 business days.

Shipping Timeframes

Standard USPS shipping typically delivers within 3–7 business days depending on your location. We are located in southern Alabama, so transit times may vary for customers on the West Coast or in remote areas. Expedited shipping options may be available at checkout when applicable.

Free Shipping

Orders totaling $50.00 or more qualify for free standard shipping automatically applied at checkout. This offer applies to all domestic orders within the contiguous United States.

Order Tracking

All shipments include tracking. Once your order ships, you will receive a tracking number by email. You can also track your order directly through our website using the Order Tracking feature on the checkout confirmation page.

Shipping Destinations

We currently ship to all 50 U.S. states. We do not currently offer international shipping. If you have questions about shipping to a specific location, please contact us at info@mayimfarm.com before placing your order.

Delays & Lost Packages

Once a package is in USPS possession, Mayim Farm is not responsible for carrier delays, weather-related disruptions, or packages marked delivered but not received. If your tracking shows delivered but you have not received your package, please contact USPS directly and then reach out to us — we will do our best to help resolve the situation.

Return & Refund Policy

Our Commitment

We stand behind every product we grow and craft here at Mayim Farm. If something is not right with your order, we want to make it right. Please reach out to us directly at info@mayimfarm.com or through the chat feature on our website.

Eligibility for Returns

Due to the perishable and consumable nature of our products, we accept returns or issue refunds under the following conditions:

The product arrived damaged, broken, or leaking
The wrong product was shipped
The product is defective or significantly different from its description
You contact us within 14 days of the delivery date

We are not able to accept returns on opened consumable products (teas, powders, capsules, tinctures) for reasons other than those listed above. We appreciate your understanding — as a small farm operation, this policy helps us maintain the quality and safety of products that reach other customers.

How to Request a Return or Refund

To initiate a return or refund request, please email info@mayimfarm.com with:

Your order number
A brief description of the issue
A photo of the product if damaged or incorrect

We will respond within 1–2 business days and work with you to find the best resolution, whether that is a replacement, store credit, or refund.

Refund Processing

Approved refunds are processed back to your original payment method within 5–7 business days after we receive and review your request. You will receive an email confirmation once the refund has been issued.

Non-Refundable Items

The following are not eligible for return or refund:

Opened consumable products returned for reasons other than damage, defect, or incorrect shipment
Orders returned without prior communication and approval from Mayim Farm
Products purchased on clearance or as part of a final sale promotion

Privacy Policy

What Information We Collect

When you place an order or interact with our website at mayimfarm.com, we may collect the following types of information:

Name, email address, phone number, and mailing address
Payment information (processed securely through Shopify — Mayim Farm does not store credit card numbers)
Order history and purchase details
Browser type, device type, and IP address (collected automatically for analytics)
Any information you voluntarily provide through contact forms or customer support

How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Send order confirmations, shipping notifications, and tracking updates
Respond to your questions and customer service requests
Send occasional email updates about new products, farm news, or promotions (you may opt out at any time)
Improve our website and understand how customers use it
Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We share your information only as necessary to operate our business:

With Shopify, our e-commerce platform, which processes and stores order data
With USPS and shipping carriers to fulfill and deliver your order
With payment processors to handle secure transactions
With email marketing platforms if you have opted in to our mailing list
As required by law or in response to valid legal process

Cookies & Tracking

Our website uses cookies and similar technologies to enhance your browsing experience, remember preferences, and gather analytics. You may disable cookies in your browser settings, though some website features may not function properly without them. We use Google Analytics and Shopify's built-in analytics to understand traffic and usage patterns.

Data Security

We take reasonable precautions to protect your personal information. Our website operates on Shopify's secure platform with SSL encryption. Payment transactions are processed through Shopify Payments and are PCI-compliant. While we take security seriously, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to access, correct, or request deletion of your personal information. You may also opt out of marketing emails at any time by clicking the unsubscribe link at the bottom of any email we send. To make a data request, contact us at info@mayimfarm.com.

Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

Terms of Service

Agreement to Terms

By accessing and using the Mayim Farm website (mayimfarm.com) and purchasing our products, you agree to be bound by these Terms of Service. If you do not agree, please do not use our site or services.

Products & Descriptions

We make every effort to accurately describe and represent our products on our website. Colors and appearances may vary slightly due to photography and screen display differences. Product availability is subject to change without notice. We reserve the right to limit quantities or discontinue products at any time.

Health Disclaimer

The products sold on mayimfarm.com are dietary supplements and herbal products intended for general wellness purposes. They are not intended to diagnose, treat, cure, or prevent any disease or health condition. The statements on our website have not been evaluated by the Food and Drug Administration (FDA).

Consult your physician or qualified healthcare provider before using any of our products, especially if you are pregnant, nursing, have a medical condition, or are taking prescription medications. Do not delay seeking professional medical advice based on anything you read on our website.

Pricing & Payment

All prices are listed in U.S. dollars and are subject to change without notice. We accept all major credit cards through our secure Shopify checkout. By submitting an order, you authorize us to charge the payment method provided for the total order amount including any applicable taxes and shipping fees.

Order Acceptance

Placing an order constitutes an offer to purchase. We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors, suspected fraud, or product unavailability. If an order is cancelled after payment, a full refund will be issued.

Intellectual Property

All content on mayimfarm.com including text, images, photography, logos, and product descriptions is the property of Mayim Farm and Greg & Carole Lolley unless otherwise noted. You may not reproduce, distribute, or use our content without express written permission.

Limitation of Liability

Mayim Farm shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our products or website. Our total liability to you for any claim arising from your use of our products or services shall not exceed the amount you paid for the product in question.

Governing Law

These Terms of Service are governed by the laws of the State of Alabama. Any disputes arising from these terms or your use of our products shall be resolved in the courts of Covington County, Alabama.

Contact Us

If you have any questions about these policies, please reach out: